Find answers to common questions about booking, payments, stays, and support.
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What kind of properties do you list?
We list professionally managed serviced apartments, villas and homes across Egypt — from Cairo and Giza to the North Coast, El Gouna and Alexandria — selected for their quality, comfort, and guest experience.
Are all properties verified?
Yes. We work with trusted operators and professionally managed homes to ensure a reliable and consistent stay.
How do I book a property?
You can browse available homes, choose your preferred dates, and submit or confirm your booking directly through our platform. You can also book with assistance through WhatsApp.
Can I book through WhatsApp?
Yes. If you prefer personal assistance, our team can help you choose the right property, answer your questions, and guide you through the booking process via WhatsApp.
What payment methods do you accept?
Homes marked Instant booking can be paid by card at checkout on bluekeys.co, and the booking is confirmed the moment you pay. For any home you can also send a request with no card charged, and pay once we confirm your dates: by card through a secure payment link, by InstaPay or by bank transfer.
Can I pay in EGP or USD?
Yes. Prices on the site are shown in EGP. If you book by request, you can pay in EGP or in US dollars; tell the team on WhatsApp which suits you.
Are your prices better than other platforms?
In many cases, yes. Booking directly through BlueKeys can offer better value than large international booking platforms, with more direct support and flexible local payment options.
Are there any hidden fees?
No. We keep pricing clear and transparent throughout the booking process — what you see in the breakdown is what you pay.
What is included in a serviced stay?
This depends on the property, but serviced homes typically include professionally prepared units, clean linens, essential amenities, and support before or during your stay.
Can I speak to someone before booking?
Yes. Our team is available to answer questions, recommend compounds or units, and help you choose the right stay.
How do I know which compound is right for me?
Our platform helps you explore different compounds based on location, atmosphere, amenities, and stay style. You can also contact us for personalised recommendations.
Where can I find the best serviced apartments in Cairo?
BlueKeys lists professionally managed serviced apartments across Cairo: New Cairo and Sheikh Zayed for business trips and families, Zamalek and Downtown for central city stays, Maadi for a quieter residential base, Heliopolis near the airport, and Giza near the Pyramids. In October 2026 a one-bedroom serviced apartment in Cairo cost a median of EGP 4,628 a night on BlueKeys, before fees.
Where should I stay on the North Coast (Sahel)?
It depends on the trip. Marassi, near Sidi Abdel Rahman, has marinas, restaurants and the widest choice of chalets and villas. Fouka Bay, further west, is quieter with a sandy bay and lagoons. Almaza Bay, near Marsa Matrouh, has clear turquoise water but a longer drive. New Alamein offers sea-view apartments in high-rise towers.
How much does a chalet on the North Coast cost per night?
Based on BlueKeys nightly rates in October 2026, a North Coast home costs a median of EGP 18,666 a night before fees: about EGP 14,688 for one bedroom, EGP 20,247 for two bedrooms and EGP 50,592 for four or more. July and August cost more than the rest of the year. The North Coast Rental Price Index has figures for each compound.
What fees are added to the nightly price?
Depending on the home: a cleaning fee (usually once per stay), a compound access card in compounds such as Marassi, Fouka Bay and Playa, and a service fee of up to 15%. Every fee is itemised in the price breakdown before you confirm.
Do you have homes in El Gouna, Alexandria and Almaza Bay?
Yes. BlueKeys lists apartments and holiday homes in El Gouna on the Red Sea, including Mangroovy Residence and G-Cribs; serviced apartments in Alexandria near the Corniche; and apartments and villas in Almaza Bay near Marsa Matrouh.
Can I cancel my booking?
Yes. Cancellation terms depend on the home and the operator that runs it, and the listing shows the terms that apply before you book. For most North Coast homes in Marassi and Fouka Bay: a 100% refund if you cancel up to 3 weeks before arrival, 50% between 2 and 3 weeks, and no refund within 2 weeks of arrival. Where a listing doesn't show its terms, the team sends them to you in writing on WhatsApp before you book. Refunds go back to the original payment method.
Is BlueKeys a real company?
Yes. BlueKeys is an Egyptian booking platform with an office at Kamelizer Spaces, District 5, New Cairo (visits by appointment). You can reach the team by WhatsApp or phone on +20 104 441 4367 and by email at [email protected], in Arabic or English. Every home comes from a professional operator we work with directly, and BlueKeys also has an app on the App Store.
Where can I read reviews of BlueKeys?
Guest reviews are shown on the BlueKeys homepage. Each home's page has its photos, full details, house rules and price breakdown, and you can message the team on WhatsApp with any question before you book, in Arabic or English.
The fastest way to reach us is WhatsApp — replies in under a minute, every day, in Arabic or English.
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